national support center
certified ion technicians & active fleet monitoring
Great technology only works when the support behind it is solid. That's why we keep our support in-house. No outsourcing, no call centres, and no being passed around. Just people who know your setup and you can trust.”
support line
1300 189 476
support email
service@ionsolutions.com.au
operating status
live: 8am – 4:30pm weekdays (AEST)
rapid logging tip
Locate your 5-digit machine number sticker for immediate priority dispatch.
toner & supplies
Order replenishment or check S.M.A.R.T. automated supply levels.
request service
Log technical faults or maintenance requests for rapid dispatch.
software support
Get help with software queries, billing, or feature requests.
proactive infrastructure
how intelligent support keeps you online
Remote Device Management
Reduced DowntimeContinuous monitoring of your entire fleet. We diagnose and resolve issues remotely, often before you even notice them.
Automated Firmware
Maximum SecuritySecurity and efficiency are never compromised. Your devices stay updated with the latest optimizations automatically.
S.M.A.R.T. Delivery
Zero Manual OrdersThe Simply Managed Automated Ricoh Toner program ensures you never run out of supplies. Replenishment triggered by real-time levels.
Remote Connect Support
Rapid ResponseGrant Ricoh experts direct access to your device's Smart Operation Panel for real-time diagnosis and rapid resolution.
ARMS Infrastructure
Hardware LongevityAdvanced Remote Mobile System provides engineers with detailed device telemetry to extend hardware life and improve efficiency.
what this means for you
Most IT support reacts when things break. Our infrastructure monitors your entire fleet continuously — resolving issues, pushing updates, and replenishing supplies without you lifting a finger.
99.9%
uptime target
zero
manual supply orders
need manual assistance?
While our systems work behind the scenes, our local team is always ready. Use our streamlined forms for explicit requests.
our philosophy
support that
thinks ahead
Typical IT support reacts when things break. Intelligent Support monitors your environment in real-time, optimizing performance and preventing failures before they impact your productivity.
100% in-house
local experts, zero outsourcing
priority dispatch
rapid response support lines
active fleet monitoring
proactive health diagnostics