Overview
Upper Coomera State College is known for being cost effective and reliable. With around 1,700 students from Prep to Year 12, they play a vital role in their community — and that means their systems need to run just as reliably. It’s important to them that the resources their students rely on are always up and running, helping create a positive and high-quality learning experience. And for their admin staff? Having the right tools matters too — because they can only do their best work when they’re not frustrated by outdated systems.
The Challenge
Unfortunately, their previous print supplier didn’t support that goal. They felt forgotten after the sale. Support came via call centres and third parties, and getting answers was slow and frustrating. That’s where ion smart business solutions stepped in.
Because ion, as a Ricoh business partner, is an approved ICT print supplier for Education Queensland, the school knew they could trust our PIaaS Queensland solution to meet all SOA compliance requirements — which made the decision simple.
By upgrading their printers and photocopiers
to modern, reliable Ricoh devices, the school ensured a seamless and efficient printing environment for both staff and students.
“But the real difference was the experience.”
The Solutions
Hercules, ion’s Head of Sales, helped the school navigate their way out of their old contract with zero stress. He handled communications with the Facilities Manager (IT Admin) and managed the full switch — so Naomi, the school’s Business Manager, didn’t have to add anything to her already full plate.
“He was open, honest and transparent. I got everything I needed upfront — no waiting, no gatekeeping.” UCSC Business Manager Naomi White.
The installation was completed over the school holidays, with no disruption to staff or students. And once the Ricoh printers were in, so was the peace of mind. Our managed print services for schools take the hassle out of maintenance and supplies, allowing the school to focus on what matters most — education.
The Benefits
The school gained:
- Better quality Ricoh machines delivering sharper, more consistent print results
- Extra accessories and value-adds they didn’t even know they needed
- Fast, local support (no call centres)
- Cost savings with ongoing reporting and visibility
ion smart business solutions offers tailored education print solutions designed specifically to meet the unique needs of South East Queensland state schools.
With the backing of Ricoh we are a government-approved printer supplier in QLD, we deliver print and imaging as a service that Queensland schools can rely on.
“We felt like a priority. All the time. It’s given us real peace of mind.” UCSC Business Manager Naomi White.
With PIaaS from ion, Upper Coomera SC didn’t just upgrade their printers and photocopiers. They got time back, saved money, and gained a partner who truly understands how schools work.
