For Palm Beach Currumbin State High School on the Gold Coast, printing needed to support busy teaching and operational teams without becoming another problem to manage.
The school was looking for reliable equipment, value for money and a supplier that would remain available after installation. Its previous experience had made consistent service and clear communication central to the decision.
Matching equipment to the school’s needs
Following a tender process, the school selected ion to deliver a Print and Imaging as a Service solution through its Ricoh partnership.
The solution included 26 Ricoh multifunction devices, selected around teaching and operational requirements, together with support from a dedicated account manager.
A point of contact who follows through
School staff needed someone who understood their environment and could help resolve issues without repeatedly starting the conversation again.
Timm Hayer, Head of Department – Technologies, described transparency and dependable follow-through as important parts of the relationship. The installation brought challenges, but the school valued ion’s availability and support throughout the process.
“They’re the kind of supplier you want—transparent and reliable. Hercules kept his promises and lived up to them.”
— Timm Hayer, Palm Beach Currumbin State High School
Printing that gets on with the job
In the school’s case study, Timm pointed to a practical measure of success: staff had stopped bringing printer complaints to him. That gave the team confidence that the equipment and support were doing what they needed.
The result was a print environment built around everyday school requirements, backed by an ongoing relationship with the ion team.